The most common mistakes of cleaning companies in London and some of the tricks that apply to their clients
2018-01-31
You are living in London. Sooner or later you will have to hire a cleaning company for end of tenancy cleaning due to application or removal.
Fortunately, the choice you have for such a company is wide in London.
But sometimes it happens you are not completely satisfied with the provided services. And in fact, there is no guarantee how many years of experience does the company have. Mistakes can be made both at manager's level and also of cleaners' side.
The most common mistakes:
The delay of cleaners
The cleaning itself is not made in the most proper way
Difficulties in finding the exact address
No good enough organization of the employees
The tricks that cleaning companies use:
Price rises
The order becomes more expensive
Hidden charges
Improperness
Incomplete information
Strong Cleaning Company is now more than 10 years experience in the market. We have a team of well-experienced and qualified in doing their job in the most proper way. We are loyal and correct devoted to our clients' needs.
Strong Cleaning Company is now more than 10 years experienced at the market. We have a team of well-experienced and qualified professionals and they are doing their job in the most proper way. We are loyal and correct devoted to our clients' needs. We are compatible and give you the opportunity to choose the perfect time that is most convenient for you and book a cleaning service.
In fact, nobody is insured about the making of mistakes but we really work hard and do our best in hiring the best professionals in cleaning and management.
The thing that is most important for us is to perform quality services and reach full clients' satisfaction. We offer our clients guarantee of 48 hours after the cleaning if we had missed something or we have done something you are not satisfied with. You can call us and we'll come back for a free of charge reclean.
Strong Cleaning reserves the rights to change the Terms and Conditions in any time only if both sides, the provider and client, come to this agreement together. Please, make sure you read the Terms and Conditions carefully.
Definitions:
Client – an individual who is acting for purposes which are mainly outside his trade, business of profession.
Provider – Strong Cleaning company which provides the services for you
Provider’s Equipment – any cleaning equipment and materials to be provided by the Provider
VAT – services tax
1. Quotation and Prices
1.1. All of the prices listed on the website are final and we do not charge any extra costs.
1.2. We use our own chemicals and materials, but we can use client’s chemicals and materials if clients want that
1.3. The prices are negotiable in cases when the property is either too big or too dirty.
When the property is in a very bad condition and we are not informed in advance, Strong Cleaning company reserves the right:
to cancel the service for which the customer is obliged to pay £ 50 – a cancelation fee;
or to clean the property, but the price increases 50% and the warranty of 48 hours is not valid anymore.
1.4. We reserve the right to change the prices if we estimate extra work that needs to be done. The client will be notified about that in advance.
1.5. The client must give access to Electricity and Water.
1.6. We charge extra 15 GBP to clean an extra bathroom or toilet. (We always ask in advance if this service needs to be done and notify the client about the extra charge).
1.7. For Carpet and Upholstery Cleaning, there is a minimum charge of 50 GBP per visit.
Congestion Charge and Parking fees may apply.
2. Client’s Obligations
2.1. The client must provide the company with accurate information about the property, its condition and measurements in order to calculate the price for the service that needs to be done.
2.2. The client must inform the provider for any items or furniture which do not need cleaning in the booking form.
2.3. The client has to inform the provider with information about any animal’s or children’s present at his property, whilst the cleaner is on site in order to carry out an efficient service. Under no circumstances the shall the cleaner accept any responsibility for the care of any children or animals at the property.
2.4. The client has to do a correct booking for the service which he wants to receive.
3. Provider’s Obligations
3.1. We do not make refunds if the client is not satisfied with the end results. However, we must come back and clean the property until the client is fully satisfied with no extra costs.
3.2. We do not pay any costs of damaged furniture or technology if it has already been damaged before our arrival. We check the whole property for any damages with the client before we start the cleaning process.
4. Payments
4.1. Payment is requested on completion on the day of the cleaning session.
4.2. Payment can be made in cash on completion of the service.
4.3. Client understands that any ‘late payments’ may be subject to additional charges.
4.4. If payment is not made after 30 days of invoice then the account will be passed to a collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
4.5. All payments must be maid in Great Britain Pounds.
4.6. Strong Cleaning accepts online payments using PayPal. If your choice is a PayPal payment, we require the payment to be made no later than the end of the cleaning and the client owes money transfer fee of 5% of the order value
4.7. For any cancellations the consumer will be charged by the provider with the amount of 50GBP.
4.8. The rates and prices include VAT.
5. Liability
Strong Cleaning is NOT LIABLE for the following:
5.1. Not to make any additional services which had not been listed on our checklist.
5.2. Not to do the services if any third party is present without noticing our cleaners in advance.
5.3. Any Damages caused by Faulty Materials, Equipment or Chemicals Provided by the Customer.
5.4. Damage to items caused by the following:
Highly Breakable Fragile Items, if they have not been Removed or Secured by the Customer.
To Software, Digital Content or Data of any Computer, Laptop or Similar Devices.
Mechanical or Electrical Damages to any Appliance unless there is Evidence of External Impact.
Deterioration, Wear and Tear, Leakages.
Fire.
To any Jewelry, Precious Stones or Metals, Securities, Deeds, Money, Coins, or Collections of any Similar Kind.
To Pets, whether in a Cage, Tank or Carrier.
Any Plant Life.
Any Food or Drink.
Terrorism, Hostilities, or Other such events outside of our Control.
6. Strong Cleaning is LIABLE for the following:
A. Keeping Customer Information confidential.
B. The Repair of any Damaged Area or Item Caused by a member of our Staff.
A Representative of Strong Cleaning will need to visit the Property to Asses the
Damages and Determine whether the Repair is Possible. If the Area or Item is not Repairable the provider will credit the Customer with the items present Cash Value toward a ‘Like for Like Replacement’ upon Payment of the Cleaning Service.
7. Customer Satisfaction
7.1. We do not make any refunds but a compensation could be made. By compensation we mean another cleaning free of charges.
7.2. If the client is not fully satisfied with the result, Strong Cleaning will send a maid to re-clean the property with no extra charges.
8. Cancellations
Customer’s right to make Cancellation:
8.1. Consumer may cancel any of the pre-booked Services without charge up to 24 hours before the start of the services by contacting the Provider. A confirmation email will be sent to the consumer when the cancellation is confirmed by the Provider.
8.2. If the client wants to re-schedule the booking that must happen 48 hours before the date of the booking.
8.3. If the consumer wants to cancel the booking less than 24 hours before that, we keep the right to charge the amount of 50GBP.
9. Provider’s rights to cancel any services for the following reasons:
9.1 A. Our maids are in any way Verbally or Physically Abused or Discriminated against
9.1 B. The Consumer Has Misrepresented any Facts/Information about the Property
9.1 C. The Property’s condition is hazardous to the health and well-being of our cleaners
9.1 D. The payment made by consumer has not goes through the provider’s system. Therefore, the payment has not been done and the provider cannot carry out any services.
10. CLIENT SATISFACTION
10.1. Client understands that he/she is not entitled to any refunds.
10.2. If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 48 hours after the job has been completed.
10.3. Strong Cleaning reserves the right to return a cleaner and re-clean any areas and items to Client’s satisfaction up to 7 days. Therefore, the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.
10.4. Strong Cleaning reserves the right to return a cleaner not more than once.
Changes to these Terms and Conditions:
These terms may be amended by Strong Cleaning from time to time inits sole discretion. By way of example only, this may be necessary to:
Reflect operational changes to the provision of the Services.
Correct an obvious error. Reflect changes in rates and/or prices.
Comply with changes in relevant laws and regulatory requirements.
